Develops and communicates training for users regarding system usage, releases, and enhancements.Creates, modifies, and maintains reporting and dashboards.Assists with configuration of business system, user maintenance and data cleanup.Ensures business system Salesforce environment is properly updated and maintained.Helps administer security of the Salesforce platform.Primary Salesforce support and second point of contact for the Salesforce platform.This is a support position whose job is to gain an appreciation for system infrastructure, directly assist primary Salesforce Systems Administrator with end-to-end system support and project work, while minimizing the disruption to the end user and business operations. He/She is required to understand Dent Wizard’s business and technical environments. This person will contribute to departmental duty of maintaining and improving Salesforce, the backbone of our CRM and Inventory operations.

The Salesforce Administrator is a key team member delivering on-site support for company-wide Salesforce systems, which are primarily cloud-based.

All duties work in concert with the senior Salesforce system administrator to optimize system health, deliver meaningful enhancements and configure technology resources to meet or exceed the organization’s mission. This role partners with other IT admins, development teams and non-IT cross functional teams to understand business impacts, existing system capabilities, maintenance requirements and new enhancement opportunities. This person assists the senior Salesforce system administrator with system administration, system training, development, change management, and system integrations. The Salesforce Administrator is part of the Dent Wizard Information Technology team.

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